Frequently Asked Questions
Everything you need to know about your TONYMOLY beauty journey.
Are TONYMOLY products cruelty-free?
Yes, TONYMOLY is a 100% cruelty-free brand. We do not test our products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, generally ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer samples with every order?
We love sharing new products! Every order placed on our official website includes a selection of free samples, subject to availability.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products safe for sensitive skin?
TONYMOLY products are formulated with high-quality ingredients, often featuring natural extracts. However, since skin types vary, we recommend checking the full ingredient list and performing a patch test before full application.